Logging in

Logging in

• Logging in as a new clubs customer
• Logging in as an existing member
• Logging in if your name isn't displayed
• Your customer number
• Password problems

Your account

• General account details
• Leaflet allocation
• Order history
• Red House Book Vouchers
• Excluded titles
• Update your currency

Ordering

• Using the Quick shop order form
• Using the Master order form
• Why add class and child's name?

Your basket

• Emptying your basket
• Plastic bags
• Amending your order
• Saving your order

Checking out

• Proceeding to checkout
• Promotions
• Choose delivery address
• Entering payment
• Red House Book Vouchers
• Order confirmation
• Completion of order

Delivery questions

• Expected delivery times
• About Delivery Costs
• What to do if you have a Damaged item
• What to do if you are Missing items